Refund Policy

At My CableTv Internet, we are committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund:

• To be eligible for a refund, you must meet the following criteria:
  • You have purchased a product or service directly from My CableTv Internet.
  • Your refund request is made within 7 days of the purchase date.
  • The product or service is unused, in its original packaging, and in the same condition as when you received it.

2. Refund Process:

• To request a refund, please contact our customer support team at support@my-cabletv-internet.com . You will need to provide proof of purchase, such as a receipt or order confirmation.
• Once your refund request is approved, we will initiate a refund to your original method of payment. Please allow 7 days for the refund to be processed and reflected in your account.

3. Refund Amount:

• The amount refunded will be based on the purchase price of the product or service, minus any applicable fees or deductions.
• Shipping costs and any restocking fees may be deducted from your refund amount.

4. Late or Missing Refunds:

• If you haven’t received your refund within the specified timeframe, please check your bank account or contact your payment provider.
• If you still have not received your refund, please contact us at support@my-cabletv-internet.com for assistance.

5. Exchanges:

• We do not offer exchanges for products or services. If you wish to exchange an item for a different one, you will need to request a refund and place a new order.

6. Contact Us:

• If you have any questions or concerns about our refund policy, please contact us at support@my-cabletv-internet.com